OverStockSeating.com has a 30 day return policy. If a customer is not completely satisfied with the item received, the merchandise can be returned for a refund or exchange.

• Merchandise must be returned within 30 days from the date of receipt for any exchange or refund.
• All returned items must be in new/ original condition in which received unless returning a damaged item. Merchandise which has been reported in perfect condition at time of delivery by the customer before return, will be charged if the item is returned damaged.
• A return authorization is required for all returns. Please contact our customer care department to obtain a return authorization number.
• All shipping costs associated with returned merchandise will be the responsibility of the customer unless otherwise verified with a customer representative.
• Items can be returned for an exchange in color or size. Shipping costs associated with the exchange will be the customer’s responsibility.
• If returning an item to exchange for a different item, customer will be responsible for shipping costs and any associated upgrade charges.
• A credit for the returned item will be issued within 10 business days from the time the item is received back in our facility, less any exchange fees and shipping fees.
• Returned items will be charged a restocking fee ranging from 10%-30%. For specific information regarding restocking fees on particular items, please contact our customer care department.
• Damaged claims must be reported within 24 hours of delivery. A picture of the damaged item is required, no exceptions.
• Damaged merchandise must be received back in warehouse before any replacement/ refund can be issued.
• All original packaging material, boxes and documentation must be kept for the return on damaged items. FedEx will not pick up merchandise if it is not in its original packaging.
• Minor assembly is required for each chair. Adjustment and performance check should be done upon receipt of merchandise. If merchandise is found to be defective after 30 days, we will not be able to accept the return.
• Any cancellation of in stock items is subject to a 5% cancellation fee.