Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- UPS Delivery or Fed Ex.
- Privacy & Security
- Overstock Seating is the owner of the information collected on this site. We will not sell or rent this information, nor will we share it in ways different from what is disclosed in this statement unless you consent.
Our site uses an order form for you to request information, products and services. We collect your contact information, including, but not limited to, addresses, email addresses, phone numbers, and financial information. Collected information is used for the benefit of Overstock Seating to send information to customers about orders, about our company, to send promotional material from some of our partners and in some cases may be shared with our partners. This information is also used for billing and to contact you when necessary. - Returns & Replacements
- Merchandise must be returned within 30 days from the date of receipt for any exchange or refund.
- If there is damage or discrepancy on your order, refuse acceptance until transportation agent endorses extent of damage or shortage. The customer should file a claim immediately with the carrier and be prepared for inspection.
- All returned items must be in new/ original condition in which received unless returning a damaged item. Merchandise which has been reported in perfect condition at time of delivery by the customer before return, will be charged if the item is returned damaged.
- A return authorization is required for all returns. Please contact our customer care department to obtain a return authorization number.
- All shipping costs associated with returned merchandise will be the responsibility of the customer unless otherwise verified with a customer representative.
- Items can be returned for an exchange in color or size. Shipping costs associated with the exchange will be the customer’s responsibility.
- If returning an item to exchange for a different item, customer will be responsible for shipping costs and any associated upgrade charges.
- A credit for the returned item will be issued within 10 business days from the time the item is received back in our facility, less any exchange fees and shipping fees.
- Returned items will be charged a restocking fee ranging from 10%-30%. For specific information regarding restocking fees on particular items, please contact our customer care department.
- Damaged claims must be reported within 24 hours of delivery. A picture of the damaged item is required, no exceptions.
- Damaged merchandise must be received back in warehouse before any replacement/ refund can be issued.
- All original packaging material, boxes and documentation must be kept for the return on damaged items. FedEx will not pick up merchandise if it is not in its original packaging.
- Minor assembly is required for each chair. Adjustment and performance check should be done upon receipt of merchandise. If merchandise is found to be defective after 30 days, we will not be able to accept the return.
- Any cancellation of in stock items is subject to a 5% cancellation fee.
- Payment, Pricing & Promotions
- All prices are as seen at www.overstockseating.com. If you are placing a bulk order, call Overstock Seating for a volume discount rate.
- Viewing Orders
- If you would like to check the status of your order you can email service@overstockseating.com or call our toll free number (888) 896-1670 to speak directly with a representative. As soon as your order is shipped you will receive an e-mail with the necessary tracking information.
- Updating Account Information
- To update your account information you may either call or e-mail Overstock Seating customer service.
OverStockSeating.com has a 30 day return policy. If a customer is not completely satisfied with the item received, the merchandise can be returned for a refund or exchange.
Return Address: 6103 Strickland Ave Brooklyn, NY 11234